Privacy Policy

Last Updated: May 30, 2018

Protecting your privacy is important to us. We want you to understand what information we collect and how we use it. This policy explains our standard for the collection, use, retention, and security of information about you.

Changes to this Policy

This version was updated on May 30, 2018. In all things, we constantly aim to do the right thing and always seek to improve. If we need to update this policy, we will do so to be more clear, open, and honest with you. Such modification will be effective upon its posting to our website; it is therefore important that you review this policy regularly.

Why We Collect Information

We collect information about you to respond to your inquiry regarding one of our loan products or services, to offer you one of our loan products or services, to keep you informed of new loan products and services, to inform you of loan product and service upgrades or modifications, and to inform you of special offers.

What Information We Collect

Personal Data

Personal information is data that can be used to identify or contact a single person. Personal information does not include anonymous data, or data where the identity of the individual has been irretrievably removed.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, salutation, company name, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us, and payments processed in connection with the use of the Services.
  • Technical Data includes internet protocol (IP) address, internet service provider (ISP), date/time stamp, your login data, browser type, language and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, occupation, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our app, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Online Activity

You may, at any time, explore the content available on our websites without ever submitting personal information about yourself. However, we may collect information about your online activity including, but not limited to, your IP address, location, device type, browser type, referral source, time spent on site, and pages viewed.

This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors to our site. AdWords is a remarketing and behavioral targeting service provided by Google that collects the cookie and usage data of visitors to this website. It connects the activity of users on this website with the AdWords advertising network and the Doubleclick Cookie. Third-party vendors, including Google, use cookies to serve ads based on someone’s past browsing activity. You could be shown an advertisement on the Google search results page or a site in the Google Display Network based on your visit to this website. You can opt out of Google’s cookie tracking service here. Place of Processing: USA. Read the Google AdWords Privacy Policy for more information.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through any of its features or register on the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@5arch.com

How We Use Personal Information

We will primarily use your Personal Information to provide our products and services to you, as required by our agreements with you. We will also use Personal Information to enhance the operation of our site, offer our products and services, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site’s content, layout, and services. We may use Personal Information to deliver information to you and to contact you regarding administrative notices. We may also use Personal Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our , and this Privacy Policy.

What Information We Share

We will only share information as allowed by law and described in this policy. We will not sell your personal data to any third party.

We may disclose your personal information to our parent, subsidiaries, and affiliates or to our contractors, service providers, and other third parties we use to support our business. We may also disclose your personal information if we believe that we are required to do so by law; to comply with legal process or governmental requests

Your personal information may be shared with credit bureaus to determine your creditworthiness or to occasionally review your credit.

5Arch may share information with third parties in order to verify the applicant’s identity, pre-fill loan applications, and facilitate the applicant’s pre-qualification for a loan. 

Cookies

5Arch and its service providers use cookies to administer the website, personalize your online experience and save you time, track user online activity, provide advertisements and gather demographic information about our users. Cookies help us recall certain information about you when you make subsequent visits.

You have the ability to turn off cookie tracking in your web browser’s privacy settings. See below links for instructions on how to enable or disable cookies on your browser. 

Opting Out & Unsubscribing

Users can unsubscribe from receiving digital marketing communication offers from 5Arch at any time by clicking the unsubscribe link located at the bottom of any marketing communication email.

To opt out of posted mail marketing communications, please write to info@5arch.com and include your name and mailing address or send your request to 5 Arch, Marketing Department Opt-Out, 19800 MacArthur Blvd., Suite 1150, Irvine, CA 92612

California Do Not Track Disclosures

5Arch does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.

Privacy Policies of Third Party Sites

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

Our Security Procedures

We take careful steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information to perform their jobs, and we provide regular training to our employees on privacy, information security, and their obligation to safeguard your information. We maintain physical, electronic, and procedural safeguards that comply with industry standards to protect your personal information and we regularly test those safeguards.

You can safeguard your personal information by taking a few simple precautions. Protect your account numbers, passwords, PIN’s, and customer access numbers. Never disclose confidential information to unknown callers. You should always use a secure browser and current virus detection software, and never open e-mail from unknown sources.

Facebook permissions asked by this Application

This Application may ask for some Facebook permissions allowing it to perform actions with the User’s Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User’s account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook Privacy Policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Contact Us

5 Arch
19800 Mac Arthur Blvd.,
Suite 1150
Irvine, CA 92612
866.973.6278

If you feel that we are not abiding by this Privacy Policy you should contact us immediately at the above address or toll-free number.